Comprehensive Privacy Policy

Privacy Policy

Effective Date: 07/22/2024

1. Introduction

Welcome to Pain Relief Direct ("we," "our," or "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website painrelief.direct (the "Site") and make use of our services.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

  • Personal Information: When you make a purchase or attempt to make a purchase through the Site, we collect personal information from you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  • Device Information: We automatically collect certain information about your device when you visit the Site, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
  • Order Information: When you make a purchase or attempt to make a purchase through the Site, we collect information related to your order, including payment details and transaction data.
  • Customer Support Information: We collect personal information that you provide to our customer support team.

3. How We Use Your Information

We use the information we collect in various ways, including to:

  • Process your orders and manage your account.
  • Improve and optimize our Site.
  • Communicate with you, including sending you order confirmations, updates, and promotional materials.
  • Screen our orders for potential risk or fraud.
  • Provide customer support.
  • Comply with legal obligations.

4. Sharing Your Information

We may share your personal information with third parties to help us use your personal information as described above. For example, we use Shopify to power our online store. We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to request that we correct or update your personal information.
  • The right to request that we delete your personal information.
  • The right to opt-out of marketing communications.

To exercise these rights, please contact us using the contact information provided below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to comply with legal, regulatory, or reporting obligations.

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our Site.

9. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@painrelief.direct or by mail at 215 Dubois Street, DuBois, PA 15801.

FDA DISCLAIMER:

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.

 

THC DISCLAIMER:

All products on this site are 2018 Farm Bill Compliant and contain 0.3% or less of Delta 9 THC (Δ9-THC).

 

THC-A Disclaimer:

We do not ship THCa products to the following states where THCa is restricted or illegal: Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington.