Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). NO REFUNDS WILL BE ISSUED FOR PRODUCTS THAT ARE NOT CHECKED IN FRONT OF A DELIVERY DRIVER OR STORE EMPLOYEE UPON PURCHASE. Products will not be accepted for refund under any circumstances unless they are checked upon delivery/pickup. Pain Relief Direct holds no responsibility for leaking/clogged products once they have been opened and used by the consumer, UNLESS they are unopened and sealed.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Currently, this website does NOT offer shipping of any type. If you have found yourself in a situation where you have placed an order and it is set for a shipping address, please contact customer support to remedy this issue.

FDA DISCLAIMER:

The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.

 

THC DISCLAIMER:

All products on this site are 2018 Farm Bill Compliant and contain 0.3% or less of Delta 9 THC (Δ9-THC).

 

THC-A Disclaimer:

We do not ship THCa products to the following states where THCa is restricted or illegal: Alaska, Arkansas, Colorado, Delaware, Hawaii, Idaho, Iowa, Minnesota, Montana, Nevada, New Hampshire, New York, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington.